All Nippon Airways, Business Class
by Laura Gelder | May 2017
"ANA’s business class product is well thought out and comfortable. Not all the cabin crew’s English was up to conversation that strayed too far from the basics of service but I did ask lots of difficult questions and the staff went out of the way to answer them."
THE FLIGHT: NH 212 from Heathrow T2 to Tokyo Haneda, departing at 7pm.
THE CHECK-IN: After a lengthy walk to Terminal 2B I was pleased to have access to the contemporary United Lounge, conveniently opposite the gate.
THE SEAT: ANA’s staggered seats are very private and all have aisle access – although if you do want to talk to your neighbour you’ll have to lean forward. Seat controls let you go straight from upright to flatbed position, or play with the tracking, recline and lumbar support. A generous side table with light was useful and there is a USB charge point under the TV screen.
THE SERVICE: The sleep set included the impressive mini mattress, Nishikawa Sangyo’s Air Cyclone, which was customised for ANA. The pad is full of a springy structure, which is very comfortable. The duvet comes folded into a useful extra pillow and unfolds to a light but cosy and silky-feeling cover. You also get a pillow, slippers and Neal’s Yard-branded amenity kit. The IFE comes from Skychannel, which has a fairly average choice of movies, videos, news, audio and a games and entertainment guide. The noise-cancelling headphones were a bit screechy at times. Wifi was reasonable, at $19.95 for the full flight and a 100MB limit. There was a choice of a Western or Japanese menu. I went for the latter and, after an amuse bouche, received a beautifully-presented set of dishes: sashimi, soy-simmered vegetables and dressed clam, followed by a deep-fried fish main course. On the side was steamed rice and miso. The dessert trolley came with four tasty options. A menu of light dishes was available at any time after the main service. The Donburi N7 – a fresh and light seafood dish – was the culinary highlight. Other options included a ham and cheese baguette and udon noodles with dried sea lettuce. My western breakfast was a rich omelette with smoked cheese sauce and the usual yogurt, fruit and bread.
THE DETAILS: ANA All Nippon Airways flies daily between London Heathrow and Tokyo Haneda. Return business class fares start from £3,503.ana.co.jp